Terms & Conditions
Terms and conditions
1. Terms and conditions
1.1 The terms and conditions apply to legal relations that arise between the Customer and Warrior Lifestyle OÜ (hereafter the Seller), the owner of the shopping platform (hereafter the E-shop) located at www.warrior-lifestyle.ee, in connection with the purchase of Products from the E-store. In addition to these terms and conditions, the legal relations arising from the purchase of Products from the E-store are regulated by the legislation in force in the Republic of Estonia.
1.3 Seller details:
Warrior Lifestyle OÜ
Paldiski mnt 171
Reg. no. 14627566
Phone +372 5644446
2.1. All products displayed in the Seller's online store are shown in euros and include VAT. In case of the discounted promotional prises, the product page shows both, the new and the old price.
2.2. The customer pays the entire purchase amount in advance for the order, which includes both the price of the goods and the Omniva parcel machine service delivery fee.
2.3. The order is paid for outside the Seller's online store in a secure payment environment. The Paypal payment environment is used for credit or debit card payments, and the payment environment of Maksekeskus AS for bank link payments. In the secure environment of Maksekeskus AS, the customer can pay with a bank link in the following banks: Swedbank, SEB, Luminor, LHV, Coop, Pocopay. WLS does not have access to the Customer's credit card and bank account information.
2.4. Product prices and discounts may differ from the product selection, prices and discounts of the Company's retail stores.
3.1. The products displayed in the e-shop are usually available in stock / seller's stores.
3.2. If the Customer submits an order, but it turns out that the Seller of the given Product does not have or is not able to fulfil the given order in the E-shop, the full purchase amount will be returned to the Customer as soon as the absence of the product becomes clear.
3.3. The photos of the Products displayed in the e-shop are for illustrative purposes only and may slightly inadvertently differ from the actual appearance of the Product.
4. Making a purchase
4.1. The Customer selects the desired Product in the E-shop and adds it to the shopping cart by clicking the “Add to cart” button.
4.2. To form an order, the Customer must go to the Shopping Cart page: click on the shopping cart button in the menu bar, after which the Customer will be directed to the Shopping Cart page. On the shopping cart page, the customer checks whether the products added to the shopping cart are correct and can calculate the delivery cost. Next, the customer confirms the shopping cart by clicking "Go to checkout"
4.3. After entering and checking the accuracy of the required information, the Customer confirms the order by clicking "Submit order". After this activity, the order has been confirmed and forwarded to the seller.
4.4. The Customer pays for the Product immediately via the bank link of the Internet bank and confirms the payment to the Seller by clicking on the button “Back to the merchant”.
4.5. After paying for the Product, the E-shop will send an order confirmation to the Customer's e-mail.
4.6. When formalizing an order, the customer undertakes to provide the true information necessary for fulfilling the order.
4.7. The Seller shall not be liable for the impossibility of performance due to incorrect information provided by the Customer during the performance of the order or for any consequences arising therefrom.
5. Payment methods
5.1. Orders can be paid for securely using Estonian bank links (Swedbank, SEB, Nordea, Danske, LHV, Krediidipank), Latvian bank links (Swedbank, SEB, Citadele, Nordea), Lithuanian bank links (SEB, Nordea), Finnish bank links (Nordea, Danske, Pohjola, Alandsbanken, S-Bank, Handelsbanken) and credit card (Visa, MasterCard, Maestro).
5.2. The order is paid for outside the Seller’s online store in a secure payment platform. When paying with a credit or debit card, the Paypal payment platform is used, when paying with a bank link, the payment platform of Maksekeskus AS is used. In the secure platform of Maksekeskus AS, the customer can pay with a bank link in the following banks: Swedbank, SEB, Luminor, LHV, Coop, Pocopay.
5.3. The Seller does not have access to the Customer's bank details and credit card details
5.4. The settlement currency is the Euro.
5.5. Warrior Lifestyle OÜ company is the chief processor of personal data, Warrior Lifestyle OÜ company forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS
6.1. The goods will be delivered to the Omniva parcel machine chosen by the Customer in the purchase process.
6.2. Delivery fee (€ 2.95) is added to the price of the goods. From € 150, transport within Estonia is free.
6.3. Shipments within Estonia usually reach the destination specified by the buyer within 1-4 working days. Each product sheet has a specified delivery time. If a product has a longer delivery time than usual, it is clearly indicated on the product sheet. The maximum delivery time in the WLS online store is 30 days.
6.4. The Customer is obliged to check the correctness of the contact information provided before formalizing the order in order to avoid delays and misunderstandings during the delivery of the Products. The Seller is not responsible for delays and misunderstandings in the delivery of the Products, if the delay or misunderstanding is due to the inaccuracy or correctness of the information provided by the Customer when placing the order.
6.5. If upon receipt of the goods it turns out that the delivered goods are either incorrect, with open packaging, defective or have been damaged during transport, the customer undertakes to notify the E-shop as soon as possible by sending a corresponding letter to the e-mail address: info @ warrior- lifestyle.ee or by calling +372 5644446.
6.6. WLS is responsible for the goods purchased by the customer during the entire transport. Upon receipt of the goods from the Omniva parcel machine, the risk of damage to the goods passes to the Customer.
7. Returning and exchanging the order
7.1. The customer has the right to withdraw from the order within 14 days without giving a reason and to exchange or return the ordered Product / Products. This 14-day period starts from the moment the Customer receives the Order.
7.2. In order to return / exchange the products, a withdrawal application must be submitted to the Seller within 14 days of receipt of the goods. The withdrawal application can be submitted as follows: By sending a free-form unambiguous e-mail to firstname.lastname@example.org
7.3. The consumer must return the goods within 14 days of submitting the application or provide proof that he has handed over the goods to the logistics company within the aforementioned period. The trader has the right to refuse to make refunds until he or she has returned the item which is the subject of the contract or until the consumer has provided proof that he or she has returned the item, whichever is earlier.
7.4. Shipping costs related to return / exchange are borne by the consumer / buyer.
7.5. Replaceable or returnable product must not be damaged or marked, the product must be in the original packaging and all original labels must be affixed to the product. If the condition of the object to be returned deteriorates, the Customer shall be liable for the decrease in value caused by the use of the object only if he or she has used the object in another way than is necessary to ascertain the nature, characteristics and functioning of the object. In order to ascertain the nature, characteristics and functioning of the item, the Customer should handle and use the item only as he or she would be allowed to do in the store.
7.6. The Customer is obliged to always open the packaging of the Product carefully, without damaging it. If the packaging cannot be opened without damaging it, return of the Product in the original packaging is not required.
7.7. The Customer can return the Order to any store owned by the Seller. The customer service representatives of these stores will forward the return to the E-store, where the process of exchanging or returning the Product (s) will be performed. The return will reach the E-store within 5 working days. The E-shop will send a confirmation to the Customer's e-mail about the receipt of the return. Return to the store is free.
7.8. In case of exchange, the E-shop will send the Customer a new Product immediately after receiving the Product to be exchanged
7.9. The product can only be exchanged for another size of the same product.
7.10. The Seller will return the purchase amount to the Customer within 14 days of receiving the return application. The return is made to the same bank account from which the Customer paid for the returned order.
7.11. Upon returning the order, the Seller shall return to the Customer the entire amount received on the basis of the contract, including the delivery cost of the order paid by the Customer. If the order is partially returned and the delivery cost has been added to the order, the Seller may return the delivery cost in proportion to the number of returned products.
7.12. The refund will be received in the Customer's bank account no later than on the next banking day. In case of credit card payment according to the terms and conditions of the Customer's bank.
8. Procedure for submitting claims
8.1. The 2-year term for submission of claims provided for in § 218 (2) of the LOA applies to the Products that are sold.
8.2. In case of non-compliance or defects of the product, the Customer undertakes to notify the Seller immediately, but not later than within 2 months after the occurrence of the defect, by sending the buyer's contact information, exact description of the problem and purchase receipt number to email@example.com. If a product defect occurs, please stop using the product immediately.
8.3. All claims will be reviewed and the Client will be contacted as soon as possible, but not later than within 15 days from the receipt of the claim.
8.4. During the first six months from the delivery of the product to the Client, it is assumed that the defect already existed at the time of delivery of the product. It is the trader's responsibility to rebut that presumption. In the event of submitting a claim, the seller shall always bear the costs related to the repair or replacement of the product, in particular transport, postage, labour, travel and material costs (§ 222 (4) of the LOA) within the first six months after handing over the product to the Customer. For the next 1.5 years, the Seller will bear the respective costs only if the claim was justified.
8.5. The Consumer has the right to demand from the Seller a reduction of the purchase price of the Product or termination of the contract and a refund if the Seller is unable to repair or replace the product, the repair or replacement fails, the Seller has not remedied the goods within a reasonable time, unreasonable inconvenience
8.6. In the event of non-compliance of the goods with the terms of the contract, the consumer can rely on the legal remedies provided by law, including demanding performance of the contract, lowering the price, demand compensation for damage and cancelling the contract.
8.7. In the event of non-compliance of the Product with the terms of the contract, the Seller shall bear the costs related to the repair or replacement of the Product, in particular transport, postage, labour, travel and material costs.
8.8. The Seller shall not be liable for damages caused by improper use of the ordered products, as well as for delays in delivery, if this is due to circumstances beyond the Seller's control and / or due to force majeure beyond its control.
8.9. The Seller shall not reimburse the expenses incurred by the Customer in case of non-compliance or defects of the product and shall not be liable for them if: the value of the product has decreased / the product has been damaged through the fault of the Customer, the defects have occurred due to misuse of the product, incl. As a result of non-compliance with the maintenance instructions, the value of the product has decreased due to natural wear and tear during normal use, there is no proof of purchase
9.2. The Seller is responsible for the sales price of the Product.
9.3. The customer undertakes to use the E-store service only for purposes in accordance with law and good practice.
10.2. The sales contract between the Seller and the Customer enters into force upon receipt of the purchase amount payable to the Seller's current account.
10.4. The Seller has the right to cancel the order if the price of the Product displayed in the E-store was incorrect due to a technical error.
11. Other conditions
11.1. Disputes between the Customer and the Seller will be resolved through negotiations.
11.2. If the Seller has refused to resolve the Consumer's complaint or the Consumer does not agree with the solution proposed by the Seller and finds that his / her rights have been violated or his / her interests have been violated, the Consumer may submit a complaint to the Consumer Complaints Commission through the Consumer Protection Board or a court. Contacting the Commission is free of charge for the consumer and the value of the transaction must be more than 20 euros. The consumer may lodge a complaint himself/herself or through a representative. The data of the Consumer Protection Commission are presented on the website of the Consumer Protection Board, in order to solve the problems arising in the Member States of the European Union, contact the European Union Consumer Advice Center.
12. Customer Support
12.1. Customer support phone is +372 5644446 (open weekdays from 10:00 to 18:00) and e-mail address: firstname.lastname@example.org. Customer support is closed on public holidays.